Frequently Asked Questions
Here are some common questions and answers about our services.
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How do I create an account?
Creating an account takes only a few minutes. Here you go:
Visit telibillz.com
Click on register at the top of the webpage. Enter your email address, phone number and a password you can easily remember. Then click on sign up.
Use your login details to log into Telibillz website whenever you wish to make a payment.
Your account is created immediately and you can begin transacting. -
How can I purchase your services?
You can easily purchase our services through our online platform or mobile app.
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Is it safe to use your platform for transactions?
Yes, we prioritize the security of our transactions using security protocols to ensure your peace of mind.
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Can I pay my bills and purchase services anytime?
Absolutely! Our platform is accessible 24/7 for your convenience.
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Do you offer customer support?
Yes, our dedicated customer support team is available to assist you with any queries or issues you may have.
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How do I top up my airtime or data?
Simply log in to our platform or app, fund your wallet, select the desired amount, and complete the transaction securely.
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How long does it take for my transactions to be processed?
Transactions are typically processed instantly, ensuring you have immediate access to the services you've purchased.
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Are there any fees or charges for using your services?
We strive to keep our fees transparent and competitive. Any applicable fees will be clearly communicated during the transaction process.
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My Transaction Failed But I Was Debited
Please ensure you contact our 24-hour support team by chatting with us on WhatsApp via +2347045133926 or by sending a mail to telibillzsolutions@gmail.com immediately you experience this. Usually, you should get an auto-reversal of the payment from your bank within 24 hours.
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Can I become an agent?
Absolutely! We welcome individuals interested in becoming agents. Click on the 'Become an agent button' to proceed.